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Lara
12 July 2026Rated 3 out of 5.
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1997-2005 Malvern Road, Malvern East VIC 3145
Deposits (RAD) $765,000 to $1,420,000
Daily payments (DAP) $176.68 to $327.96 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
- Built July 2015 - 93 luxurious single suites, each with a private ensuite - 5-star hotel amenities, including a café and hair salon - Permanent, respite and sensitive (dementia) care - 24 hour nursing and palliative care
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare Malvern East in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated February 2023
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Arcare Malvern East met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Cooling and heating, Ensuite bathroom, Overbed table
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
1997-2005 Malvern Road, Malvern East VIC 3145
Visits are by arrangement with the home. Call Arcare Malvern East to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 45 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Arcare Malvern East reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
1997-2005 Malvern Road, Malvern East VIC 3145.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Rated 3 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
Rated 5 out of 5.
I did my student placement here, the staff is excellent and helpful, environment is clean and beautiful. Residents are well cared for here. Residence Manager Mr. Malik is approachable and humble. I learnt a lot during my placement, thank you.
Arcare Malvern Rd. Facility is outstanding in care, amenities, excellent staff and activities for the elderly.it has a wonderful team of caring people in an environment where residents are extremely well looked after.
Great staff !!
My father has just moved out of Arcare Malvern East (to another home in a more convenient location) which puts us in the unique position to provide a truly unbiased review of this lovely Residential aged care facility. From our first visit to Arcare we were shown such warmth and hospitality, and that continued through the time my dad lived there. The staff are calm, friendly, kind and genuinely care about the lives of residents (and their families alike). The facilities are beautifully decorated - calm and relaxed. The social activities and outings are well-organised (even during Covid). The food (especially the choices, wine and temperature) was very good (and for those who are not familiar, meals become a very important signpost in the lives of residents which is why food is so important). The nursing staff are wonderful - organised, caring, thoughtful and great communication. We are so grateful to the team at Arcare Malvern East (special call out to Hassan, Sean, Lisa, Lisa, Denise, Fifi and Marnie off the top of my head). Highly recommend of course.
The management and staff of Arcare Malvern East set the standard when it comes to the care of our elders, the staff treat the residents and each other with respect and dignity, Arcare Malvern East deserves their 5 star rating and I would not hesitate to recommend them.
Rated 4 out of 5.
Showing 10 of 18 reviews