Arcare Parkview Malvern East Reviews – Aged Care Home, VIC

Arcare Parkview Malvern East Reviews – Aged Care Home, VIC | My Caring Guide

Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare Parkview Malvern East in the 2025 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 57% · Most of the time 43% · Some of the time 0% · Never 0%100 in 100
Do you feel safe here?Always 86% · Most of the time 14% · Some of the time 0% · Never 0%100 in 100
Is this place well run?Always 50% · Most of the time 36% · Some of the time 14% · Never 0%86 in 100
Do you get the care you need?Always 71% · Most of the time 21% · Some of the time 0% · Never 7%92 in 100
Do staff know what they are doing?Always 36% · Most of the time 50% · Some of the time 14% · Never 0%86 in 100
Are you encouraged to do as much as possible for yourself?Always 86% · Most of the time 7% · Some of the time 7% · Never 0%93 in 100
Do staff explain things to you?Always 57% · Most of the time 29% · Some of the time 7% · Never 7%86 in 100
Do you like the food here?Always 7% · Most of the time 43% · Some of the time 50% · Never 0%50 in 100
Do staff follow up when you raise things with them?Always 57% · Most of the time 29% · Some of the time 14% · Never 0%86 in 100
Are staff kind and caring?Always 86% · Most of the time 14% · Some of the time 0% · Never 0%100 in 100
Do you have a say in your daily activities?Always 93% · Most of the time 0% · Some of the time 7% · Never 0%93 in 100
How likely are you to recommend this residential aged care home to someone?100 in 100

Reviews from families and visitors3.6from 7 reviewsRead the reviews

3.6out of 5

7 ratings

Some reviews were originally published on Google.

7 reviews

Janine L.

2 March 2026

A grand entrance foyer. When I have visited a family member here I have noticed a strong ammonia wafting to a few rooms particularly near the kitchen. It was making some residents in rooms in the vicinity cough and sneeze. No covid, no flu. During the day and at night. Sometimes a bit of a smell. There don’t appear to be cooked eggs for breakfast or any other time. Some of the staff are a bit loud entering a room not caring about residents on the phone. Rooms are quite nicely decorated. This care residence is on the expensive side.

Ash T.

9 March 2020

Rated 5 out of 5.

Jude F.

29 November 2019

Rated 5 out of 5.

Inna V.

15 February 2019

it's a beautiful accommodation with very poor level of care. Only suitable for low care residents, that can take care of them selves and make their own decisions. also only provide cooked breakfast twice a week. It's very expensive, but only offer 1 nurse for 32 residents during week day and 1 nurse for 64 residents All other times.

John W.

17 December 2018

Mother recently died. She was one of the earliest residents at this facility. I have nothing but the highest praise for Arcare Parkview. It was a great consolation, in difficult circumstances, to know mum was in such good hands. In every respect this place was exemplary: care, management, communication, standard of the facility, flexibility. General attention to detail and quality at all levels was extraordinary. I would like to publicly thank all involved for the attention our mother received at Arcare Parkview. Especially in this time of so many dodgy operators in this area, Arcare Parkview stands out. Everyone should be so lucky.! Thank you Arcare Parkview

Dan C.

27 October 2018

Rated 1 out of 5.

Jomalyn B.

27 February 2017

Rated 5 out of 5.

Feedback the home reported

Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.

Most praise was about

Choice and dignity (including lifestyle and activities)
Food and catering
Assessment and implementation (including care management)

Most complaints were about

Staff behaviour/conduct
Personal property (including laundry)
Food and catering

The main improvements made were in

Staff Annual Check Ins implemented for all roles
Clinical care
Food and catering

Arcare Parkview Malvern East

At a glance

Where it does well4

Worth asking about6

Room types at Arcare Parkview Malvern East

About the home

What residents and families say

Feedback the home reported

How the home is rated

The 4 parts of the rating

Care and daily life

Food

Facilities

Visit Arcare Parkview Malvern East

Costs at Arcare Parkview Malvern East

Health results

Staff and care time

A registered nurse on site, day and night

Moving into an aged care home, step by step

Location

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