Prices as the facility states them. Confirm current prices and fees with the facility.
About the home
As Australia’s largest independent not-for-profit aged care provider, Bolton Clarke is shaping the future of positive ageing. Our homes are welcoming and safe communities where lifestyle, social connection and individual interests are celebrated, and quality care comes from the heart. Located in the picturesque seaside suburb of Mentone, Avonlea is a Premium home that provides high-quality aged care in a friendly, secure and comfortable residential environment. Our home provides the peace-of-mind of having a Registered Nurse on duty 24/7. Working together with you and your family, we provide personalised care that responds as needs change, including highly specialised care, with wellness programs created around your preferences. There is so much space to relax and enjoy community life at Avonlea.
Residents and families
What residents and families say
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Bolton Clarke Avonlea in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Do staff treat you with respect?Always 46% · Most of the time 23% · Some of the time 31% · Never 0%69 in 100
Do you feel safe here?Always 46% · Most of the time 31% · Some of the time 23% · Never 0%77 in 100
Is this place well run?Always 38% · Most of the time 46% · Some of the time 8% · Never 8%84 in 100
Do you get the care you need?Always 46% · Most of the time 31% · Some of the time 23% · Never 0%77 in 100
Do staff know what they are doing?Always 31% · Most of the time 54% · Some of the time 15% · Never 0%85 in 100
Are you encouraged to do as much as possible for yourself?Always 15% · Most of the time 46% · Some of the time 31% · Never 8%61 in 100
Do staff explain things to you?Always 31% · Most of the time 38% · Some of the time 23% · Never 8%69 in 100
Do you like the food here?Always 15% · Most of the time 8% · Some of the time 38% · Never 38%23 in 100
Do staff follow up when you raise things with them?Always 23% · Most of the time 23% · Some of the time 54% · Never 0%46 in 100
Are staff kind and caring?Always 54% · Most of the time 31% · Some of the time 15% · Never 0%85 in 100
Do you have a say in your daily activities?Always 46% · Most of the time 38% · Some of the time 8% · Never 8%84 in 100
How likely are you to recommend this residential aged care home to someone?69 in 100
Reviews from families and visitors3.8★from 16 reviewsRead the reviews
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Food and catering
Choice and dignity (including lifestyle and activities)
Staff behaviour/conduct
Most complaints were about
Clinical care
Physical environment (including cleaning)
Communication and consultation
The main improvements made were in
Clinical care
Physical environment (including cleaning)
Communication and consultation
Quality
How the home is rated
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
4out of 5Good
Overall rating, published May 2026
Over time
The 4 parts of the rating
Residents’ experience
What residents told an independent survey team about their care.
2026 survey
2 out of 5Improvement needed
Compliance
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated December 2025
5 out of 5Excellent
Staffing
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
4 out of 5Good
Quality measures
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
4 out of 5Good
Quality Standards check: met 42 of 42 requirements at its most recent assessmentShow the 8 standards
The regulator checks every home against the Aged Care Quality Standards. Bolton Clarke Avonlea met 42 of the 42 requirements at its most recent assessment.
Consumer dignity and choice4
Ongoing assessment and planning with consumers4
Personal care and clinical care
What the stars mean
Excellent
Good
Acceptable
The ratings are the government’s, as published for this home.
Daily life
Care and daily life
Permanent care
Respite care
Food
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $14 a resident a day on food; the average for aged care homes was $16. January to March 2026.
This home$14Average home$16
Facilities
Security
Scenic views
Leisure facilities
Lifestyle activities
Gazebo
Lounge areas
Patios verandahs and balconies
In the rooms: Cooling and heating, Ensuite bathroom, Overbed table, Furnished room
Aboriginal Evang. Missions, Agnosticism, Albanian Orthodox, Ancestor Veneration, Ancient Church of the East, Anglican, Anglican Catholic Church, Anglican Church of Australia, Animism, Antiochian Orthodox, Apostolic Church (Australia), Apostolic Church of Queensland, Armenian Apostolic, Assemblies of God, Assyrian Apostolic, Assyrian Church of the East, Atheism, Aust. Aboriginal Trad. Religs., Baha'i, Baptist, Bethesda Churches, Born Again Christian, Brethren, Buddhism, Caodaism, Catholic, Chaldean Catholic, Chinese Religions, Christadelphians, Christian, Christian & Missionary Allnce., Christian City Church, Christian Life Churches Int’l, Christian Outreach Centres, Christian Revival Crusade, Christian Science, Church of Christ (Non-denom.), Church of Jesus Christ of LDS, Church of Scientology, Church of the Nazarene, Churches of Christ, Churches of Christ (Conf.), Community of Christ, Confucianism, Congregational, Coptic Orthodox Church, Druidism, Druse, Eastern Orthodox, Eckankar, Ethiopian Orthodox Church, Ethnic Evangelical Churches, Gnostic Christians, Greek Orthodox, Hinduism, Humanism, Independent Evang. Churches, International Church of Christ, Islam, Jainism, Japanese Religions, Jehovah's Witnesses, Judaism, Latter-day Saints, Liberal Catholic Church, Lutheran, Macedonian Orthodox, Maronite Catholic, Melkite Catholic, Nature Religions, New Apostolic Church, New Churches (Swedenborgian), No religion, Oriental Orthodox, Other Christian, Other Protestant, Paganism, Pantheism, Pentecostal, Presbyterian, Presbyterian and Reformed, Rastafarianism, Ratana (Maori), Rationalism, Reformed, Religious Science, Religious Society of Friends, Revival Centres, Rhema Family Church, Romanian Orthodox, Russian Orthodox, Salvation Army, Satanism, Serbian Orthodox, Seventh-day Adventist, Shinto, Sikhism, Spiritualism, Sukyo Mahikari, Syrian Orthodox Church, Taoism, Temple Society, Tenrikyo, Theosophy, Ukrainian Catholic, Unitarian, United Pentecostal, Uniting Church, Wesleyan Methodist Church, Western Catholic, Wiccan/Witchcraft, Worldwide Church of God, Zoroastrianism faith · The organisation that runs this home reports cultural safety, inclusive policies and inclusive activities in place across its homes (July 2024 to June 2025)
Visit
Visit Bolton Clarke Avonlea
Address 3-7 Patty Street, Mentone VIC 3194
Visits are by arrangement with the home. Call Bolton Clarke Avonlea to arrange a time.
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Residents with a pressure injuryPressure injuries0 in 100Fewer than the national figure
Residents with a restrictive practiceRestrictive practices0 in 100Fewer than the national figure
Residents with unplanned weight lossUnplanned weight loss7 in 100Fewer than the national figure
Residents who had a fallFalls and major injury27 in 100Fewer than the national figure
Residents who had a fall with a major injuryFalls and major injury0 in 100Fewer than the national figure
Residents taking 9 or more medicinesMedicines35 in 100Fewer than the national figure
Residents given an antipsychotic medicineMedicines11 in 100More than the national figure
What each result meansShow
Pressure injuriesDamage to the skin and the tissue under it, caused by pressure or rubbing, often over bony areas like hips and heels.
Restrictive practicesAny action that limits a person’s rights or freedom of movement. It should only ever be a last resort. This measure doesn’t count medicines.
Unplanned weight lossLosing weight without trying, which can lead to other health problems.
Falls and major injuryA major injury means a broken bone, a dislocated joint or a serious head injury.
MedicinesTaking 9 or more medicines at once, and antipsychotic medicines. Antipsychotics given for a diagnosed psychosis aren’t counted.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Staff and care time
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
All care, from nurses and care workers222 minutes · target 216
6 minutes above its target
Care from registered nurses45 minutes · target 43
2 minutes above its target
That’s 3 hours 42 minutes of care a resident a day, on average.
A registered nurse on site, day and night
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Bolton Clarke Avonlea reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Jul: on site 24/7
Aug: on site 24/7
Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7
Next steps
Moving into an aged care home, step by step
It can feel like a lot. These are the steps most families go through, in order.
1Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
2Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
3Visit and compare homesAsk to see the room types and the shared spaces.
4Apply to the homes you likeEach home has its own application. Ask when a room might be free.
5Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.
Free help from the government Call My Aged Care on 1800 200 422
It was a scary step for all involved when making the choice to move my Mum into aged care. But from my first step into Avonlea I felt I found the right place for my mum. I can’t speak highly enough of the wonderful team of nurses who have gone above and beyond to make my mum feel welcome. With regular daily activities, music, pet therapy, crafts, happy hours and bus trips, I can rest assured knowing that my mum is now in a place where she is well cared for and happy. I really recommend you go and take a look and see if you get the same ‘vibe’ Thankyou so much Avonlea 🫶🏻
MP
Mini P.
26 July 2024
Rated 5 out of 5.
HS
Hong S.
26 July 2023
Rated 1 out of 5.
KW
Koroppu W.
26 July 2023
Rated 5 out of 5.
VW
Vicki W.
22 August 2022
5 stars for the Avonlea staff who were skilled, professional and also demonstrated patience & kindness to my mum Esme. Mum was a resident for almost 3 years. The staff always kept me informed, responded to any concerns I expressed & made me & other family members feel welcome. We are very grateful for mums care. The only negative - some of the rooms are very dark. It would be great if the old original privacy screens upstairs, which no longer serve any function, could be removed to improve the aspects.
CT
Courtney T.
26 July 2022
Rated 1 out of 5.
LM
Lisa M.
7 March 2022
Wow! Your cherished family member is in very good hands here at Avonlea. Lonnie, the newly appointed Manager is steering this facility straight to the highest standards of care and wellness for all. The staff are amazing and I am constantly in awe of the incredible work they do. My Mum is so happy here....and this brings me great relief.
