Cheltenham Manor

10-12 Bendigo Street, Cheltenham VIC 3192

Aged care home

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At a glance

The Australian Government’s published results for this home

Registered nurse: 24/710 of 10 monthsSep 2025 to Jun 2026
Would recommend: 79in 1002026 survey

Where it does well1

Residents’ experienceRated Good, 4 out of 5 · 2026 survey

Compared only with the government’s own targets, averages and national figures.

Rooms and prices

Room types at Cheltenham Manor

Cheltenham Manor hasn’t listed its room types yet. Ask the home about rooms and prices.

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Residents and families

What residents and families say

Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Cheltenham Manor in the 2026 survey.

AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.

Do staff treat you with respect?Always 72% · Most of the time 21% · Some of the time 7% · Never 0%93 in 100
Do you feel safe here?Always 90% · Most of the time 7% · Some of the time 0% · Never 3%97 in 100
Is this place well run?Always 45% · Most of the time 28% · Some of the time 21% · Never 7%73 in 100
Do you get the care you need?Always 83% · Most of the time 14% · Some of the time 3% · Never 0%97 in 100
Do staff know what they are doing?Always 41% · Most of the time 45% · Some of the time 14% · Never 0%86 in 100
Are you encouraged to do as much as possible for yourself?Always 83% · Most of the time 7% · Some of the time 10% · Never 0%90 in 100
Do staff explain things to you?Always 48% · Most of the time 17% · Some of the time 31% · Never 3%65 in 100
Do you like the food here?Always 31% · Most of the time 45% · Some of the time 21% · Never 3%76 in 100
Do staff follow up when you raise things with them?Always 48% · Most of the time 34% · Some of the time 14% · Never 3%82 in 100
Are staff kind and caring?Always 66% · Most of the time 31% · Some of the time 3% · Never 0%97 in 100
Do you have a say in your daily activities?Always 79% · Most of the time 14% · Some of the time 3% · Never 3%93 in 100
How likely are you to recommend this residential aged care home to someone?79 in 100

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Daily life

Care and daily life

Permanent care
Respite care

Food

Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $16 a resident a day on food; the average for aged care homes was $16. January to March 2026.

Visit

Visit Cheltenham Manor

Address
10-12 Bendigo Street, Cheltenham VIC 3192

Visits are by arrangement with the home. Call Cheltenham Manor to arrange a time.

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Costs

Costs at Cheltenham Manor

Refundable deposit (RAD): See each room type, or ask the home.
Daily payment (DAP): See each room type, or ask the home.
Basic daily fee: Everyone pays it, for meals, cleaning, laundry and utilities.
Contributions based on your means: Depend on your income and assets. Use the fee estimator (opens in a new tab)
Higher everyday living fee: Optional, for extra services. A home can only ask you to agree to it after you move in.

Prices as the facility states them. Confirm current prices and fees with the facility.

Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)

Staff

Staff and care time

A registered nurse on site, day and night

Homes must have a registered nurse on site 24 hours a day, 7 days a week. Cheltenham Manor reported one on site around the clock in 10 of the 10 months reported, from September 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.

Sep: on site 24/7
Oct: on site 24/7
Nov: on site 24/7
Dec: on site 24/7
Jan: on site 24/7
Feb: on site 24/7
Mar: on site 24/7
Apr: on site 24/7
May: on site 24/7
Jun: on site 24/7

Next steps

Moving into an aged care home, step by step

It can feel like a lot. These are the steps most families go through, in order.

Get an aged care assessmentIt decides whether you can move into an aged care home, and it’s free. You must be 65 or older (50 or older for Aboriginal and Torres Strait Islander people, or people who are homeless or at risk of it).Apply online (opens in a new tab), or call My Aged Care on 1800 200 422
Have a means assessmentServices Australia looks at your income and assets to work out what you’ll pay. Your money doesn’t affect whether you can move in.Use the fee estimator (opens in a new tab)
Visit and compare homesAsk to see the room types and the shared spaces.
Apply to the homes you likeEach home has its own application. Ask when a room might be free.
Agree your costs in writingBefore you move in, the home sets out your room price and fees in an agreement for you to sign. Take your time, and ask someone you trust to read it with you.

Free help from the government
Call My Aged Care on 1800 200 422

Location

10-12 Bendigo Street, Cheltenham VIC 3192.

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Next step

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