AM
Alan M.
12 January 2026Looking on google maps ,checking out the area and coming across the now beautiful photos of this aged care facility that I remember building as a teenager, I'm now 45.
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161A Centre Dandenong Road, Cheltenham VIC 3192
Deposits (RAD) $550,000 to $625,000
Daily payments (DAP) $127.03 to $144.35 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
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The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Arcare Cheltenham in the 2026 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2026 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated May 2023
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Arcare Cheltenham met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $16 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Ensuite bathroom, Overbed table
The organisation that runs this home reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
161A Centre Dandenong Road, Cheltenham VIC 3192
Visits are by arrangement with the home. Call Arcare Cheltenham to arrange a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 41 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Arcare Cheltenham reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
161A Centre Dandenong Road, Cheltenham VIC 3192.
Next step
Send an enquiry. There’s no fee to enquire, and we’ll let the home know you’ve been in touch.
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
Some reviews were originally published on Google.
Looking on google maps ,checking out the area and coming across the now beautiful photos of this aged care facility that I remember building as a teenager, I'm now 45.
My Mum has just spent 3 weeks in respite care at Arcare Cheltenham after hip replacement surgery. They attended to her needs in a very caring manner. Her general health and confidence to return to her home greatly improved during her stay. Thanks to her case manager, Nishant, the lovely head of her ward, Sheila, & all the staff.
Rated 3 out of 5.
Rated 5 out of 5.
Rated 4 out of 5.
Rated 4 out of 5.
Both of my parents care needs are individually responded to. The lifestyle team go to enormous efforts each week, offering such a wide variety of activities, experiences and outings. The gardens and pathways are well kept and allow for independent picking of flowers and opportunities for glorious sensory experiences. The nursing staff track and respond to Mum and Dads health, with the daily caring staff consistently developing meaningful relationships and attending to their needs and wants. The staff are appreciated by their management and this is evident in their work satisfaction. Management respond professionally and promptly to any family feedback. I’m so pleased that Arcare Cheltenham is delivering the high quality care for my family.
I wish to thank all staff at Arcare Cheltenham for providing the best possible care for my mother Nada Bobera. With the help of Arcare Cheltenham I was able to have my mother around for almost 4 years. My darling mother passed on the 30th of April 2024, after being with Arcare Cheltenham since the 02nd of July 2020. The staff always made sure my mother was clean and comfortable. They encouraged her to join group activities but also respected her wishes if she did not want to join in. The staff supported her in every desirable way, I never heard one complaint from my mother while residing at Arcare. I highly recommend Arcare Cheltenham. Five star all the way.
Cannot be trusted with your loved one - they missed giving my mother her essential medications 3 TIMES!! If a resident doesn't have anyone to advocate for them, then they will be forgotten and corners will be cut. Watch out for the 'signature care fee' which is a rip off and not stated as mandatory - misleading and deceptive conduct is the order of the day. They never accept responsibility for their shortcomings, which means nothing will improve. There are some committed staff, but poor management is the order of the day at this facility.
Extraordinary staff that are really let down by their management. Short staffing and rostering issues seriously impacted the care of our mum. Additionally, be wary of the "signature care" fee. It's mandatory and amounts to little more than a money grab. Arcare is really only a consideration of last resort.
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