15 Tunaley Parade, Reservoir VIC 3073
Deposits (RAD) $505,000 to $605,000
Daily payments (DAP) $116.63 to $139.73 a day
Prices as the facility states them. Confirm current prices and fees with the facility.
The Australian Government’s published results for this home
Updated May 2026
Compared only with the government’s own targets, averages and national figures.
See every resultRooms and prices
These are room types, not confirmed vacancies. Ask the home which rooms are free right now.
Prices as the facility states them. Confirm current prices and fees with the facility.
At Mercy Place Keon Park, we are proud to provide high-quality care and contemporary accommodation where residents can feel safe, comfortable and valued. You can choose from a variety of room sizes, all of which are stylishly decorated with modern amenities for your enjoyment. What makes this home truly special is our intimate, family-style approach to living. Our home features six households of 16 residents each, where you can be part of your own small community. There is a separate kitchen, dining and lounge room in each household. This Mercy Place home offers residents additional services.
Residents and families
Each year an independent team talks privately with at least 1 in 5 residents of every government-funded aged care home. These are the answers at Mercy Place Keon Park in the 2025 survey.
AlwaysMost of the timeSome of the timeNeverThe number on the right is how many in every 100 gave a positive answer.
Every home reports its 3 most common kinds of praise and complaints, and its 3 main improvements. July 2024 to June 2025.
Most praise was about
Most complaints were about
The main improvements made were in
Quality
The Australian Government gives every aged care home a star rating from 1 to 5. More stars means higher quality care.
What residents told an independent survey team about their care.
2025 survey
Based on decisions about the home by the Aged Care Quality and Safety Commission, the regulator.
Rated November 2025
How much care residents get from nurses and care workers, against the home’s targets.
October to December 2025
How often five health problems happen, such as falls and weight loss, compared with other homes.
October to December 2025
The regulator checks every home against the Aged Care Quality Standards. Mercy Place Keon Park met 42 of the 42 requirements at its most recent assessment.
The ratings are the government’s, as published for this home.
Daily life
Breakfast, lunch and dinner are cooked fresh, and all food is made on site. The home spent $15 a resident a day on food; the average for aged care homes was $16. January to March 2026.
In the rooms: Pleasant decor, Overbed table, Furnished room
Mercy Health reports inclusive activities, inclusive policies and cultural safety in place across its homes (July 2024 to June 2025)
Visit
Address
15 Tunaley Parade, Reservoir VIC 3073
Visits are by request. Mercy Place Keon Park will reply in your messages. This isn’t a booking until they confirm a time.
Costs
Prices as the facility states them. Confirm current prices and fees with the facility.
Paying for a room: each room type states a refundable deposit (RAD) and a daily payment (DAP). My Aged Care explains how they work and what else you may pay. Aged care home fee estimator (opens in a new tab) · Aged care home costs and fees (opens in a new tab)
Health
Every government-funded home reports these to the government every 3 months. For all of them, fewer is better. October to December 2025.
Each result is the share of the home’s residents, compared with the national figure the government publishes.
Staff
Every home has its own targets for how much care each resident gets, on average, every day. Care time includes help with everyday tasks and things like updating care plans. October to December 2025.
That’s 3 hours 44 minutes of care a resident a day, on average.
Homes must have a registered nurse on site 24 hours a day, 7 days a week. Mercy Place Keon Park reported one on site around the clock in 12 of the 12 months reported, from July 2025 to June 2026. In June 2026 the national average was 23 hours 51 minutes a day.
Next steps
It can feel like a lot. These are the steps most families go through, in order.
Free help from the government
Call My Aged Care on 1800 200 422
Location
15 Tunaley Parade, Reservoir VIC 3073.
Next step
Send an enquiry or ask to visit. There’s no deposit or fee to enquire, and the home replies through My Caring Guide.
Some reviews were originally published on Google.
What an absolutely beautiful place. Caring and compassionate people this team are. As a funeral director we see so many different care facilities and this one is outstanding in all aspects. Warm friendly staff. Thank you for all you do. Karen and Renee Gibbs family Funerals.
A beautiful place and friendly staff.
Mercy Health Reservoir, My mum was in two other nursing homes before Mercy Health and they both failed to give mum all the care she needed. I won’t name them but they were in Reservoir, one didn’t have the facility to care for my mums dementia. The other nursing home had a head nurse who tried to trick my sister into taking mum out of their home. We found Mercy Health Reservoir and the changes to my mum was immediately apparent. She was happy the staff took their time and learnt what mum liked to do and kept her busy. I cannot recommend Mercy Health high enough. The care and dignity they gave mum and the care they showed our family while my mum was dying was beyond what I thought a nursing home staff gave.
Rated 5 out of 5.
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Rated 5 out of 5.
About 10 days ago my mum was admitted to Mercy Care Keon Park for respite with a view of permanent residency. This is something that many of us are not ready for, with regards to our parents ,even when it becomes clear that the time has come .Coming from a European background it was not an easy decision for my sister and myself to make ,however taking our mums condition into consideration we realise that it’s a right outcome. I want to praise and thank Robert ( the general manager ) and his wonderful staff for making it easier for us . Thank you Robert, you run a wonderful facility . Your staff, Jess, Sue, Kelly, Sarah, Anusha, Rita, Ezra, Nancy Zorica,Antonio ,Mark , Anita ,Elizabeth and everyone else I forgot to mention are abosolute angels. Always helpful and friendly. The place is beautiful, clean and inviting .We all have to get old but when my time comes , and if I can’t look after myself, I’ll admit myself here or to a similar place.
I having nothing but gratitude for the staff here. The care and gentleness they have shown my dad and other residents is beyond anything we could have wanted for him. Staff a very friendly and helpful with any concerns and question we have had, we know as a family Mercy Place Keon Park is a fantastic facility. We are so thankful for everything they do to make our dads time there a happy and safe one
Showing 10 of 34 reviews
